Terms and Conditions

Important Note: For bookings made from 6 April 2020, you should take into account the risk of COVID-19 and related government measures. If you don’t book a flexible rate you may not be entitled to a refund. We advise you to closely follow any government and health organisation travel advice. We recommend booking with a flexible rate with free cancellation in case you need to change your travel plans. Arriving into Canada: Starting 7th January all air passengers five years of age or older, including Canadians, will be required to show a negative Covid-19 PCR (molecular polymerase chain reaction) test result taken within 72 hours prior to boarding their scheduled departure to Canada.  Details of test providers in each local destination can be found under the ‘Health’ tab on the Canadian Government’s travel advisory web page for that destination.  The names on the test results must match the names in the traveller’s passport/s.  It is mandatory to download the ArriveCAN app and submit traveller details, including the COVID-19 symptom self-assessment, prior to check-in. The full 14-day quarantine on arrival is still in effect (even with a negative test). Terms & Conditions Fares: All airfares including taxes and service fees are non-refundable or at minimum carry a non refundable portion. All prices are in Canadian dollars unless otherwise stated. Any increased change in pricing quoted at time of booking to time of issuance of travel documents that is more than 7% of the booking quoted price except any increase resulting from an increase in Retail Sales Tax or Federal Goods & Services Tax, shall entitle the customer to cancel the booking and obtain a full refund. Any price increases occurring after issuance of travel documents are our responsibility, except for increases in Retail Sales Tax or Federal Goods & Services Tax. No price increases are permitted once payment has been made in full and travel documents have been issued. Credit Card: You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total. Alpha Trip Centre (redj.ca) reserves the right to decline payment by way of 3rd party credit cards and/or international credit cards. At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 1 business day. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED until time of issuance. In order to protect our valued clients from costly cancellation penalties & fraudulent credit usage, we request credit card holders paying for a third party to fill out the credit card authorization form available at https://redj.ca/creditCardAuthorization.pdf . Confirmation: Your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete until you have received a ticket number. Due to the dynamics of instant purchase tickets, it is possible that the price of any product purchased may change from the time of booking until the period of ticketing. In the event of a price discrepancy, one of our specialists will be in direct contact with you. Baggage Allowance and Restrictions: Baggage fees are not included in the cost of your trip. Baggage Allowance and Restrictions will apply to all airlines and are subject to change at any time. We recommend that you check with the airline you are traveling with to verify the specific baggage restrictions or ask one of our agents to find it for you. You may visit the individual airline’s website for most up to date baggage information. Recently, luggage weight limitations have been further reduced and some airlines will charge fees for checked Baggage even when operating on a code share agreement. Air Canada 4 digit flight numbers going to/via USA or International destinations are codeshare flights & will be subject to the operating carrier’s baggage allowance and fees. Please check with the operating carrier for their Baggage guidelines. You will be charged additional fees each time you go over the size and/or weight allowances. Please note that fees for Baggage are paid for directly to the airline and can change at any time. Baggage fees are per person, per direction unless otherwise stated. Flight Reconfirmation & Seat Requests: Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to noncompliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route. Please note most carriers charge a per sector fee for pre-departure seat selection which differs from airline to airline. For more information on seat selection and associated charges for your particular reservation, please visit the ‘Manage Your Booking’ section on your airline’s website or alternatively contact your booking agent. Although we can make a request for your preferred seat/s we cannot guarantee the request will be honored by the airline Passports/Visas/Health Requirements: Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). This includes, but is not limited to, final destination visas, US transit visas & Schengen visas for non-Canadian passport holders, if transiting through the US and/or two European cities to your final destination. Canadian Citizens are required to present a current valid Canadian passport for entry or transit through most countries; otherwise, entry or transit may be denied. Please note children holding a Canadian passport and are aged between 12 and 16 years can either sign their passports or leave them blank without a signature. A signature in the passport is not required at all for children under the age of 12 years. Under no circumstances should a parent or guardian sign their child’s passport. This would render the passport invalid and boarding may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the website of Canada Foreign Affairs and International Trade Canada at https://travel.gc.ca/ for all entry/exit requirements, travel tips and local health information. For Non-Residents of Canada or other nationalities please visit https://visacentral.com/ for additional information on individual entry/exit requirements. If you are not able to reference these sites please contact our call centre and we will be happy to respond to any questions you may have regarding individual travel documents and preparation. Please note your passport be valid for a period of (a minimum) six months from the date of your anticipated return. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age. If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call centre to arrange the purchase. Special Note Regarding COVID-19: In the event that the air operator observes that the air traveller has COVID-19 symptoms or that their response to any of the questions on the health check indicates a need to deny boarding (including refusal to answer the questions), the air operator will be required to refuse to board the person for travel for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the person is exhibiting are not related to the COVID-19 virus. The air operator is also required to deny boarding if the air traveller does not have a removable mask or face covering in their possession or if they refuse to comply with an instruction given by a crew member or gate agent with respect to wearing a face mask. Alpha Trip Centre (redj.ca) will not be responsible for any re-issue penalties or charges applied due to denied boarding. For more information on International COVID-19 Travel Entry Regulations please visit https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm Travelling to the UK via Air Transat (TS), Thomas Cook (TCX) and MY Travel Airways (MYT). Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe: For Air Transat Flights – Children will be accepted between the ages of 5 and 11 years of age For Thomas Cook Flights – Children will be accepted only above the age of 16 Entry Requirements For United States: The department of Homeland Security of the United States of America has introduced new laws effective January 23, 2007 governing the entry requirements to the United States by air. These new laws include mandatory passports for all travelers including Canadian and American citizens. Please ensure that your passport is valid for at least 6 months past your desired return date to ensure that there are not any delays in regards to US Immigration. Please take the time to review the website link for the Department of Homeland Security at: http://www.dhs.gov/xtrvlsec/crossingborders/whtibasics.shtm For additional information on Canada – U.S. border regulations, please refer to the Canada Border Services Agency website at https://www.cbsa-asfc.gc.ca/menu-eng.html If you have any questions about this, please do contact us and we will explain this further for you. Entry Requirements For Non-Canadians entering Canada: The citizens of many countries require a visa to enter Canada, while the citizens of others do not. Find out if you need a visa to enter Canada before you leave your home country. Visas are issued by Canadian government offices abroad. Not all of these offices have visa officers, but those that do not will direct you to the nearest visa office. Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA), for certain international travellers who fly to Canada. Read about the changes and how they may affect you. Insurance: We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including out-of-province health insurance, if applicable. For every sale, Alpha Trip Centre (redj.ca) offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to either contact the applicable Insurance Company directly as soon as possible. Please contact the insurance company if you require more information regarding travel insurance. 

Cancellation / Changes: If you need to change or cancel your travel plans, it is your responsibility to notify us in writing of such a request. The tickets we issue are discount tickets, which have restrictions on them and may be up to 100% non-refundable and non-changeable. Therefore you should assume all reservations are non-refundable the moment you make the booking. We charge a service fee for any changes or cancellations to fares. In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding, you will forfeit the entire fare paid. Canadians who are planning to travel abroad should consider how they will meet these requirements before departure. Reconfirm flight at least 3 days before departure to avoid schedule changes or cancellation issues. Trip cancellation insurance and out of province health insurance were offered and declined. Please review your itinerary to ensure that all information is correct. Check-in 3 hours prior to departure. Please note that flight times are subject to change. Please reconfirm flight times 4 days prior to departure. Tickets are non-transferable and non-refundable. Some tickets can be refunded and/or used (for a limited time) towards future travel or can be refunded; however, all applicable penalties will apply (airline charges and service fees). refunds are not permissible for partially used tickets. Some tickets do not permit changes. For those carriers that allow changes, a change penalty imposed by the carrier/supplier will be charged in addition to an agency service fee. a minimum cancellation fee of $450.00 pp will be imposed by Alpha Trip Centre in addition to the airline penalty. Furthermore, failing to show up for a flight without notice is classified as a “No-Show” and may result in total loss of ticket value without any future credit. downgrades to lower fares are not applicable once the ticket has been issued. the supplier providing services for your reservation may impose restrictions concerning your ability to change or modify your reservation. Should you wish to alter your reservation, please contact our offices.  Alpha Trip Centre will apply a handling charge, in addition to applicable taxes, for all reservation alterations. Please note that the airline and/or supplier reserve the right to change or cancel your confirmed seat selection at any time. Your full legal name as it appears on your official government-issued photo identification (such as your passport) must appear on your travel document. passport must be valid 6 months from your return date for certain countries, please verify passport requirements for the country visited with their respective consulate or embassy.

Frequent Flyer Programs: Most our Airfares allow accumulation of frequent flyer miles. You may enter your frequent flyer program at the time of booking or advise one of our agents to update the number in the booking. Your frequent flyer information is sent to the airline once your ticket is issued. ONLINE FARE RESERVATIONS, MISPRINTS, AND PRODUCT AVAILABILITY In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by Alpha Trip Centre (redj.ca) to actually deliver the product reserved at the prices indicated. Alpha Trip Centre (redj.ca), endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly Alpha Trip Centre (redj.ca), reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, Alpha Trip Centre (redj.ca), cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter Alpha Trip Centre (redj.ca) reserves the right at any time to reject, amend, cancel or terminate any order without prior notification. A final confirmation is only given by Alpha Trip Centre (redj.ca) once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s website or other notices issued from time to time.

 

INTRODUCTION

Welcome to the redj.ca (“Alpha  Trip Centre (redj.ca),” “we,” “our,” “us”) website (collectively, the “Site”). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

SAFE SHOPPING GUARANTEE

redj.ca values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at +1 647-847-1847 or feedback@redj.ca so that we have an opportunity to try to address your concerns.

General Disclaimer

Alpha  Trip Centre (redj.ca) shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers. Alpha  Trip Centre (redj.ca), in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Alpha  Trip Centre (redj.ca). In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.

 

Except as expressly stated herein, Alpha  Trip Centre (redj.ca) assumes no responsibility for actions relating to travel services beyond the control of Alpha  Trip Centre (redj.ca) or its employees. Alpha  Trip Centre (redj.ca) is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Alpha  Trip Centre (redj.ca) shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

 

Alpha  Trip Centre (redj.ca) acts as a service bureau that provides value added service to retail travel agents and consumers. Alpha  Trip Centre (redj.ca) has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

 

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

 

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

 

Alpha  Trip Centre (redj.ca) does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

 

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Alpha  Trip Centre (redj.ca) makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

 

INSURANCE DISCLAIMER

If you have purchased trip protection insurance you must read, understand and agree to the description of coverage.

For Canadian residents, Travel insurance is provided through Manulife insurance or Allianz travel insurance or FJ Insurance or Blue Cross.

In the event that you are not satisfied with your purchase, please visit the Complaint Resolution Policy for details on their website.

Please visit their website and read an important endorsement to your coverage.

 

INDEMNIFICATION

All Users agree to protect and indemnify Alpha  Trip Centre (redj.ca), its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  1. you or on your behalf in excess of the liability described above; or

  2. by third parties as a result of:

    • your breach of these Terms and Conditions, notices or documents referenced on the Site;

    • your violation of any law or the rights of a third party; or

    • your use of the Site

RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, Traveler assist service provider and insurance providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

 

PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Alpha  Trip Centre (redj.ca) Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

 

Electronic Communications

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the redj.ca site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

 

All offers, prices, and conditions of sale may be subject to:

  1. change without notice

  2. advance purchase, eligibility, seating, or other limitations

  3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions

  4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or

  5. other conditions/restrictions

  6. Availability. Lower prices may be available.

  7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

 

LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

 

Our Fees and Exceptions

In addition to each Travel Supplier’s cost and fees, Alpha  Trip Centre (redj.ca) may charge a service fee as described below. All Alpha  Trip Centre (redj.ca) fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.

 

Service fees will be converted in CAD on the payment page.

 

** Passenger types = Adult, child, senior, infant, student, military.

‡ All transaction service fees are non-refundable and are subject to change without notice. Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

 

◊ Certain exceptions to the above service fees apply:

  1. Online vacation package booking service fees up to C$150 per passenger.

  2. Business and First Class Airfares – Service fees are up to C$350 per passenger on all passenger type tickets.

  3. Multi-city trips – Service fees are up to C$200 per passenger on all passenger type tickets.

  4. Multi airline trips / Cities with high fraud rates – Service fees are up to C$350 per passenger on all passenger type tickets.

  5. Foreign Origination (Originating outside US or Canada) – Service fees are up to C$350 per passenger for all passenger types.

  6. Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from C$50 to C$450 per passenger . Contact Center bookings include premium package benefits.

 

Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES.

Please review the total final price carefully.

2. OUR POST-TICKETING FEES

Post-Ticketing Service Fees 

Agent Assisted Cancellation 

1 Cancellation requested before 10:30PM local Canada time on the date of bookingPer-passenger, per-ticket fees: Domestic C$50 ,International: C$75 ,

Business and First Class: C$75

 

Cancellation & Refunds (beyond 24 hrs)

 

Air – 

Air – Business/First

economy

 

Domestic

International

Domestic

International

Agent Assisted

 Cancellation1 w/Future Credit

C$250

C$450

C$450

C$450

Agent Assisted 

Cancellation2 w/Refund

C$450

C$650

C$650

C$450

Changes to Existing Tickets (exchange)

 

Within 4 hours

C$50

C$50

C$50

C$50

Within 10 days of new travel date1

C$250

C$250

C$250

C$250

Beyond 10 days of new travel date2

C$250

C$250

C$250

C$250

Special Services

 

Air – Economy

Air – Business/First

 
 

Domestic

International

Domestic

International

Agent 

Assisted Waivers

C$75

C$250

C$250

C$250

 

 

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures

Service fees will be converted in your local currency on the payment page.

Passenger types = Adult, child, senior, infant, student, military.

Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

 

* Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.

 

Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.

 

1 Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

 

2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

 

3 Special Services – All Special Services are on a request basis ONLY and are subject to each airline’s review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.

 

Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID

 

Visa/Passport – A Visa/Passport decline letter is normally required in order to process a request

 

Baggage – please retain all receipts and baggage tags

 

No-Show – Documentation advising why you were unable to make your scheduled departure will be required

 

Denied Boarding – Documentation as why you were denied boarding of your scheduled departure will be required

 

Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request

     

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Alpha  Trip Centre (redj.ca) does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer’s request.

 

EXCHANGE FEES

For any itineraries where changes are permitted, an exchange/change fee is charged by Alpha  Trip Centre (redj.ca) plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.)

Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are:

  1. Domestic Coach / Economy Travel – with a departure date more than 10 days away – up to 250 CAD

  2. Domestic Coach / Economy Travel – with a departure date within 10 days – up to 250 CAD

  3. International Coach / Economy Travel – with a departure date more than 10 days away – up to 250 CAD

  4. International Coach / Economy Travel – with a departure date within 10 days – up to 350 CAD

  5. All First and Business Class Domestic / International Travel – up to 450 CAD

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 450 per person per ticket must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Alpha  Trip Centre (redj.ca) exchange fees. All such changes are governed by the airlines’ rules and regulations, Alpha  Trip Centre (redj.ca) does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

 

Domestic Travel = US and CANADA

 

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

 

CANCEL AND REFUND

All of our Airline tickets, hotels, pre-paid Car rentals, vacation packages and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 2 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

  1. If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds

  2. If you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing)

  3. If we are able to secure waivers from suppliers to process this cancellation and refund

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers’ such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and we will then notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Alpha  Trip Centre (redj.ca) will charge a fee for processing this refund ranging from CAD 150.00 – CAD 650.00 (CAD a Hundred Fifty to CAD Six Hundred and Fifty). All refund fees are charged on per-passenger , per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such processing.

 

Cancellation Password – For you security, when requesting Alpha  Trip Centre (redj.ca) to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.

 

Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.

 

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.

 

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

 

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

 

Please note: The above CEP only applies to Alpha  Trip Centre (redj.ca)’s own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Alpha  Trip Centre (redj.ca) does not control the policies of these airlines and/or other suppliers.

 

PROMO CODES/COUPON CODES

  1. Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center.

  2. Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.

  3. Maximum discount from Promo Code/Coupon Code is the value of our service fees and/or “Traveler Assist” fees [upto70%].

  4. Non-Transferable, can not be sold or bartered, no cash value.

  5. To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase the product, but in no circumstances will the credit be applied after purchase is made.

  6. Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.

  7. For all technical errors there is no recourse, you have the right to not make the purchase.

  8. If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount value is lost and cannot be applied later.

  9. If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.

  10. The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.

  11. May not be combined with another offer.

We reserve the right to decline any transaction that may have had an error in coupon value even after the booking is created and booking receipt is issued.

 

NEWSLETTERS

If you signed up to receive promotional e-mails, please add Alpha  Trip Centre (redj.ca) @redj.ca in your address book.

 

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To unsubscribe, click here.

 

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

 

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

 

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

 

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

 

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

 

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

 

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Alpha  Trip Centre (redj.ca) will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder’s account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Alpha  Trip Centre (redj.ca) does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

 

CREDIT / DEBIT CARD PAYMENTS TERMS

  1. All credit cards must have verifiable US, Canadian or other countries’ billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.

  2. All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.

  3. If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.

  4. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.

  5. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.

  6. Alpha Trip Centre (redj.ca) bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.

  7. Alpha  Trip Centre (redj.ca) uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.

  8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Alpha  Trip Centre (redj.ca) in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.

  9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.

  10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.

  11. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

 

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

 

SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

 

NO WAIVER

No failure on the part of Alpha  Trip Centre (redj.ca) to enforce any part of these Terms and Conditions shall constitute a waiver of any of Alpha  Trip Centre (redj.ca)’s rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Alpha  Trip Centre (redj.ca) nor the reliance of any person on Alpha  Trip Centre (redj.ca)’s actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Alpha  Trip Centre (redj.ca) shall have any legal effect whatsoever.

 

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

 

SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.

 

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our “Baggage Fees” page or look for a link to baggage fees on our website. Baggage fees can range from 15 CAD up to 250 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage

 

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our “Baggage Fees” page or look for a link baggage fees on our website. A baggage fee range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

 

CREDIT CARD AUTHORIZATION FORMS

At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets and other high risk transactions as determined by our systems we may ask for a “Credit Card Authorization” form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NON REFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.

 

MULTIPLE AIRLINES ITINERARIES

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

 

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

 

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

Peak or high travel seasons

Low travel season

Airport Terminal or Gate changes

Fuel Prices

Civil Unrest

Acts of God – volcano, earthquakes, hurricanes, etc.

Bankruptcy

Alpha  Trip Centre (redj.ca) does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

 

Prior to Departure

 

If an airline has a change to any of its flights and such changes are within a 4days period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 Days period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 Days . Alpha  Trip Centre (redj.ca) does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

 

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

 

How do we notify the customer?

Depending on departure date and when we receive the change from the airline we will attempt to send at least 1 email ,1 time. If you do not contact either Alpha  Trip Centre (redj.ca) or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

 

What services do we provide?

Once you have contacted Alpha  Trip Centre (redj.ca) we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

They may miss their flight ,Lose the value of their reservation, Options may not be available .

What happens if they cannot be re-protected?

 

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re – protect the customer we will request a refund.

 

What help can we provide them in case of flight cancellation?

Contact the airline , Find flight options , Discuss refund options

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

  1. Some airlines may not allow unaccompanied minors to travel without an adult.

  2. Some airlines will only allow unaccompanied minors to travel on non-stop flights.

  3. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together

  4. Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

 

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link CIBT website here. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through or contact us at 1-888-766-3163. Alpha  Trip Centre (redj.ca) will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

 

Alpha  Trip Centre (redj.ca)’s sale of tickets to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that Alpha  Trip Centre (redj.ca) accepts no responsibility for determining passenger’s eligibility to enter or transit thru any specific country. Information if any given by Alpha  Trip Centre (redj.ca) employee must be verified with Government proper authorities and such information does not constitute any Alpha  Trip Centre (redj.ca)’s responsibility.

 

Additional ETA & IVL Information (New Bookings)

There are new requirements for traveling to or via New Zealand. Starting from 1 Oct 2019, visitors and transiting passengers must have Electronic Travel Authority (ETA) to travel to NZ (valid for 2 years). In addition, NZ visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the same time they request ETA.

 

Fareportal has a large number of passengers that will be affected by the new requirements. In order to avoid any travel disruptions. We want to proactively notify passengers that they need to visit the following link (no need to contact  Fareportal or ANZ). At the same time call center/customer service agents need to be advised of the same.

 

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

 

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

 

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

 

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “Handicapped” or “Over Weight “, please contact your airline directly.

 

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

 

A passenger’s duty or departure tax may be assessed upon departure from some international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local Government taxes collected at the airports and are not included in Initial ticket costs.

 

A C$26.00 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

 

HUMAN ERROR

If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Alpha  Trip Centre (redj.ca) stands committed to providing compensation up to a maximum of the entire service fees that Alpha  Trip Centre (redj.ca) has collected for that booking in addition to a C$50 coupon as redemption towards purchases from Alpha  Trip Centre (redj.ca) in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Alpha  Trip Centre (redj.ca) will not be responsible for these errors.

 

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Alpha  Trip Centre (redj.ca) customer service agent within 4 hours from the time the booking was completed.

 

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

 

You are requested to review and save the itinerary.

 

HOTEL RESERVATIONS RULES AND REGULATIONS

What is a Pre-Paid Reservation?

 

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

 

Are Vouchers Required on Pre-Paid Hotel Bookings?

 

Some hotels will require a voucher at check-in. Alpha  Trip Centre (redj.ca) will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

 

Are Vouchers Required on Pre-Paid Hotel Bookings?

 

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Alpha  Trip Centre (redj.ca) STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.

 

What are the various types of Meal Plans?

 

Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:

  1. Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.

  2. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.

  3. Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.

  4. Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast – the hotel will confirm this upon arrival.

  5. Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.

  6. All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

What do I need to know about choosing a hotel?

 

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. Alpha  Trip Centre (redj.ca) accepts NO RESPONSIBILITY for any changes that the vendor has not updated.

 

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Alpha  Trip Centre (redj.ca) nor the hotel will guarantee that your request will be honored.

 

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.

 

Pet Policies – It is very important that you confirm directly with the property that they do, indeed, accept pets. Alpha  Trip Centre (redj.ca) accepts NO RESPONSIBILITY for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.

 

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.

 

What is a No-Show?

 

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or loose the entire amount of you booking.

 

Can I check out early?

 

No refunds will be issued for unused room nights due to early departures.

 

How do I know my booking is confirmed?

 

The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Alpha  Trip Centre (redj.ca), please email feedback@redj.ca include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

 

Why can’t the hotel find my reservation?

 

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

 

All about Changes, Cancellations and Refunds

 

Any changes or cancellations should be requested by calling customer service.

 

We understand that sometimes plans change. Listed below are cancellation and change policies. Some policies may vary by property:

  1. For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year’s Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.

  2. Cancellations or modifications to the reservation may be subject to Alpha  Trip Centre (redj.ca) cancellation fees in addition to fees charged by the property.

  3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel’s policy.

  4. No credits can be issued for unused room nights due to early departures.

  5. Stay extensions require a new reservation. Original room rate is not guaranteed.

  6. Refunds for early departures, no-shows or cancellations are at the sole discretion of Alpha  Trip Centre (redj.ca) and Alpha  Trip Centre (redj.ca) hotel suppliers.

  7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.

  8. You must call Alpha  Trip Centre (redj.ca) if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.

Payment, Taxes & Fees

 

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

 

For new reservation Alpha  Trip Centre (redj.ca) will charge booking service fees – up to C$150 CAD per night, per room.

 

For changes/cancelations/refunds of Hotel reservation, All Alpha  Trip Centre (redj.ca) hotel reservation booking fees are non-refundable. Alpha  Trip Centre (redj.ca) will charge a service fee up to C$150 per room in addition to supplier penalty fees, if any.

 

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

 

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

 

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax (“GST”) for customers booking Canadian hotel accommodations utilizing our services.

 

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

 

CAR BOOKINGS RULES AND REGULATIONS

All car rentals include a non-refundable service fee of C$150.00 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees.

 

You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off.

 

Renters not meeting the minimum age requirement will NOT be given a car and will be cause to void the policy agreement.

 

A valid driver’s license and credit card (or other preapproved payment methods) are required at time of rental. If the driver’s license is in another language other than English and the rental is in the United States, an International Driver’s Permit may be required. Most rental companies require a Commercial Driver’s License for renting a full size van.

 

Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency. Car rental reservations cannot be transferred from one person to another.

 

Additional equipment, such as child safety seats, navigation systems, etc. must be requested in advance and are not guaranteed. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. There will be an additional fee for any “One Way” rentals. This fee can be higher if picking up in one state and dropping off in another. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from.

 

Daily rates imply a 24 hour reservation period. Weekly rates imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the Vendor for the additional 3 hours.

 

Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive. However, certain geographical restrictions may still apply. Miles per day rates specify a maximum number of miles that you are allowed to accumulate. A per mile fee will be charged for any additional miles.

 

Drivers Must:

  1. Meet age requirements

  2. Present a credit card in the driver’s name

  3. Present a valid driver’s license.

Payment Taxes and Fees:

 

For changes/cancelations/refunds of Car reservation, All Alpha  Trip Centre (redj.ca) car rental reservation booking fees are non-refundable. Alpha  Trip Centre (redj.ca) will charge a service fee of C$150 in addition to supplier penalty fees, if any.

 

Other Restrictions:

 

Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. If you require a pick up time outside of that timeframe, please contact the car rental agency to confirm they will honor your reservation.

 

If you are using a debit card, please check with the vendor or email us to determine if there are additional restrictions. Some rental companies will not accept a debit card as a valid form of payment and could result in being denied the rental. Local residents may have additional restrictions. It is recommended you check with us or the car rental company to verify. Falsifying information may void company liability and you may be responsible for any damages or injuries that may incur.

 

Copyright Notice:

 

 All Rights Reserved. 

VACATION PACKAGE RULES & REGULATIONS

The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. Alpha  Trip Centre (redj.ca) reserves the right to modify the Alpha  Trip Centre (redj.ca) Vacation Package Terms and Conditions at any time without notice. In the event that the Alpha  Trip Centre (redj.ca) Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

 

All prices are displayed in Canadian Dollars (CAD).

All Vacation packages are non-refundable and non-transferable

Immediate purchase: Your credit card will be charged for the full amount of your Alpha  Trip Centre (redj.ca) Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

 

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE Alpha  Trip Centre (redj.ca) VACATION PACKAGE TERMS AND CONDITIONS.

 

Government-issued ID and proof of citizenship are required for international travel (for all countries outside Canada). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.

 

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Alpha  Trip Centre (redj.ca) Vacation Package.

 

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Alpha  Trip Centre (redj.ca) Vacation Package.

 

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

 

Cancellation by Suppliers: Each portion of your Alpha  Trip Centre (redj.ca) Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a “Travel Supplier”). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.

Vacation Package Pricing, Taxes/Fees, & Payment:

 

For new reservations Alpha  Trip Centre (redj.ca) will charge service fees of C$250 per-passenger, per-ticket basis for flight bookings, C$150 per room per night for hotel bookings and up to C$150 for car rental bookings.

 

Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Alpha  Trip Centre (redj.ca), due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

 

Alpha  Trip Centre (redj.ca) Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

 

Prices quoted for your Alpha  Trip Centre (redj.ca) Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

 

Payment must be made in full with a valid credit card at the time of booking. Alpha  Trip Centre (redj.ca) accepts all major credit cards with a verifiable United States or Canadian billing address.

 

You, herewith, authorize Alpha  Trip Centre (redj.ca) and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

 

Credit card required upon check in: Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.

Vacation Package Changes, Cancellation and Refunds:

You must call Alpha  Trip Centre (redj.ca) maximon 4 days prior to departure to change or cancel any Alpha  Trip Centre (redj.ca) Vacation Package bookings. Please do not call Travel Suppliers. Check out “Contact Us” section on the Alpha  Trip Centre (redj.ca) homepage for information.

 

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.

 

All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Alpha  Trip Centre (redj.ca) Vacation Package.

 

You shall be responsible for any and all cancellation fees assessed by Alpha  Trip Centre (redj.ca) and Travel Suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.

 

Partial changes or cancellations to one product component of the package may not be allowed by certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.

 

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

 

Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, Alpha  Trip Centre (redj.ca)’s service fee for processing such change or cancellation will be C$250 per-passenger, per-ticket for flights, C$250 per room per night for Hotel and C$150 for Car booking in addition to any fare difference and any applicable Travel Supplier fees.

 

Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.

 

Air Component Policies:

  1. Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).

  2. Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).

  3. Most air tickets are not changeable/transferable & non-refundable.

  4. Origin and destination cities for any Alpha  Trip Centre (redj.ca) Vacation Package cannot be changed.

  5. No changes are allowed to the number of travelers.

Hotel Component Policies:

  1. Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.

  2. Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call Alpha  Trip Centre (redj.ca) to inquire of such changes.

  3. For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.

  4. You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel

Car Rental Component Policies:

  1. Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.

  2. Booked car categories cannot be downgraded (i.e., mid-size to economy).

  3. No refunds will be made for unused car rentals, in part or in its entirety whatsoever.

  4. Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children’s safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.

Activities Component Policies:

Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.

 

Responsibility: Alpha Trip Centre (redj.ca) makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a “Travel Supplier”). Alpha  Trip Centre (redj.ca) is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against Alpha Trip Centre (redj.ca), its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agrees that neither Alpha  Trip Centre (redj.ca) nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of Alpha Trip Centre (redj.ca); and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.

 

Alpha  Trip Centre (redj.ca) strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. Alpha  Trip Centre (redj.ca) recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your Alpha  Trip Centre (redj.ca) Vacation Package. Travel insurance pay outs are subject to limits of coverage. Please read the Travel Insurance Terms and Conditions for full details. For more information regarding available benefits or coverage, you may contact our Travel Insurance Provider (Travel Guard) at 866-385-4839. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

 

Documents:

Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.

AUTHORITY TO SEND COMMUNICATION

By approving this transaction you are authorizing Alpha Trip Centre (redj.ca) to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

 

COPYRIGHT AND TRADEMARK NOTICES

Redj.ca is a registered seller of travel and is represented by Alpha Trip Centre Ltd .Alpah trip Centre Ltd. All rights reserved,

 

RESOLUTION OF DISPUTES

Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolving the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at feedback@redj.ca or (647)847-1847 so that we have an opportunity to try to address your concerns.

 

Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these Terms & Conditions (each, a “Claim”), in accordance with one of the subsections below or as otherwise mutually agreed by the parties in writing.

 

GOVERNING LAW; SUBMISSION TO JURISDICTION

These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of Ontario, Canada, exclusive of conflict or choice of law rules. You agree that unless otherwise mutually agreed by the parties in writing or as described in the Mandatory Arbitration provision below, any Claims shall be brought in a court located in Toronto, Canada. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued.

 

IMPROPERLY FILED CLAIMS

All Claims you bring against us must be resolved in accordance with this “Resolution of Disputes” section. All Claims filed or brought not in accordance with to this “Resolution of Disputes” section shall be considered improperly filed and void. Should you file a Claim not in accordance with this “Resolution of Disputes” section, we may recover from you, to the extent permitted by applicable law, our attorneys’ fees and costs up to $1,000, provided that we have notified you in writing of the improperly filed Claim, and you have failed to promptly withdraw the Claim.

 

REGISTERED SELLER OF TRAVEL

Alpha Trip Centre (redj.ca) is a registered seller of travel and represented by Alpha  Trip Central Ltd . in Toronto, Ontario websites.

 

Provinces in which Alpha Trip Centre (redj.ca) is required to hold a license to sell travel services is: Ontario: Registration #50022872,#50023565.

 

Any questions or comments about the Site should be e-mailed to feedback@redj.ca

 

By using redj.ca website you agree that you have read and accepted the Terms and Conditions, Cancellation Policies and Privacy policy. In addition you also confirm that you have verified that all information entered during the reservation process is accurate. You also acknowledge that this will serve as your electronic signature.